ISO 10015:2019 – Competency Management and People Development Training

About the Training

ISO 10015:2019 – Quality management – Guidelines for competence management and people development provides a guiding framework that enables organizations to systematically analyse employee competencies, accurately identify training needs, effectively manage training processes and measure the return on training investment.

This training is designed for quality managers, HR professionals, training coordinators and management system specialists. Participants will learn the core concepts of the standard and discover how to structure competency management processes within their own organizations.

Training Content

• Scope, structure and key concepts of ISO 10015:2019
• Relationship with ISO 9001 and integration points
• Training Needs Analysis (TNA) methodology
• Competency Framework design
• Training planning, design and delivery processes
• Evaluating and measuring training effectiveness
• Documentation requirements: procedures, forms and records
• Workshop: needs analysis exercise on a real case study

Who Should Attend?

• Quality management system specialists and managers
• Human resources professionals and training coordinators
• Management system internal auditors
• Managers seeking to structure corporate training processes

Learning Outcomes

• Understands the core principles and requirements of ISO 10015:2019
• Can design a systematic training needs analysis process
• Can develop a competency framework and apply it to employee profiles
• Can establish evaluation mechanisms to measure training effectiveness
• Can prepare documentation compliant with standard requirements