Process Management Training

Training Objective

The Process Management Training aims to provide participants with the process approach — treating an organization's activities as an interconnected system of processes — and its reflection across all management system standards, particularly ISO 9001. The training focuses on process mapping, performance monitoring, and process improvement techniques.

Training Content

• The process concept: inputs, outputs, controls, resources, and process owner
• Process hierarchy: core processes, sub-processes, and support processes
• Process mapping methods: flowcharts, SIPOC diagram, turtle diagram
• Key Performance Indicators (KPIs) and target setting
• Risk and opportunity analysis within processes
• Process interaction matrix and integrated management system alignment
• Root cause analysis and process improvement tools (5W1H, fishbone diagram, 5 Whys)
• Continual process improvement through the PDCA cycle
• Process-based internal audit approach

Who Should Attend

Quality, operations, and process improvement managers and specialists; process owners and team leaders; internal auditors; and all employees working in organizations implementing ISO 9001, ISO 14001, ISO 45001, or other management system standards.

Outcomes

Participants will be able to map processes within their organization, develop measurable performance indicators, identify bottlenecks and risks in processes, and conduct improvement activities using systematic tools.