ISO 9001:2015 Basic Training

The ISO 9001 Basic Training provides participants with a thorough understanding of the structure, requirements, and practical application of the Quality Management System standard. Core topics include the Plan-Do-Check-Act cycle, risk-based thinking, the process approach, and continual improvement principles. Participants learn how to define organizational context, identify interested parties, set quality objectives, and manage documented information. This training is designed for quality professionals, managers, and anyone involved in establishing or maintaining an ISO 9001-compliant QMS or preparing for certification.

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2 days / 16 hours Besa Akademi

Training Objective

The ISO 9001 Basic Training aims to provide participants with a thorough understanding of the requirements, structure, and application logic of the ISO 9001:2015 Quality Management System standard. It gives a solid conceptual foundation to those who will be involved in implementing or auditing a QMS within their organization.

Training Content

  • Structure of ISO 9001:2015 and the Annex SL high-level structure
  • Core concepts: process approach, risk-based thinking, PDCA cycle
  • Understanding the organizational context and interested parties
  • Leadership, quality policy, and organizational roles
  • Planning: risks, opportunities, and quality objectives
  • Support: resources, competence, awareness, communication, and documented information
  • Operational planning and control, design and development
  • Performance evaluation: monitoring, internal audit, management review
  • Improvement: nonconformity, corrective action, and continual improvement

Who Should Attend

Quality managers, department representatives, prospective internal auditors, and any employees who are new to the standard or involved in a certification project will benefit from this training.

Outcomes

Upon completion, participants will be able to interpret all clauses of ISO 9001:2015, understand how to build a process-based quality management system, contribute to internal audit preparation, and support a culture of continual improvement within their organization.