ISO 10000 Series and Quality Excellence Foundation #59

ISO 10003:2018 External Customer Dispute Resolution

Design fair, transparent and reliable external resolution processes for unresolved customer disputes.

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Level
Foundation
Duration
1 Day · 6 Net Hours
Catalogue No
#59 BE059
Category
ISO 10000 Series and Quality Excellence

About this Course

Design fair, transparent and reliable external resolution processes for unresolved customer disputes.

Programme Structure

Foundation — Foundation knowledge and awareness. 1 Day · 6 Net Hours.

Duration standard: one day equals 6 net training hours excluding breaks, or 8 × 45-minute lesson periods.

Consulting Related to this Course

Consulting Catalogue
Customer Satisfaction and Complaints Management System

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ISO 10001:2018 Customer Satisfaction Codes of Conduct Foundation ISO 10002:2018 Customer Complaints Management Practitioner ISO 10004:2018 Customer Satisfaction Monitoring and Measurement Practitioner ISO 10005:2018 Quality Plan Development Practitioner ISO 10007:2017 Configuration Management Practitioner ISO 10008:2022 Customer Satisfaction in B2C Electronic Commerce Foundation