Management System Implementation and Integration Implemented system and documents

Customer Satisfaction and Complaints Management System

Codes of conduct, complaints process, dispute resolution and satisfaction measurement model based on ISO 10001–10004; may conclude with ISO 10002 certification.

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Deliverable
Implemented system and documents
Typical Duration
~30 days
Target Certificate
ISO 10002:2018 Customer Satisfaction Management System

Codes of conduct, complaints process, dispute resolution and satisfaction measurement model based on ISO 10001–10004; may conclude with ISO 10002 certification.

How We Work

  1. 1 Discovery meeting and current state analysis
  2. 2 Scope, schedule and deliverables agreed
  3. 3 Design and documentation
  4. 4 Implementation and on-site work
  5. 5 Team training and handover
  6. 6 Result measurement and follow-up

May conclude with: ISO 10002:2018 Customer Satisfaction Management System

Training for this Consulting Service

All Trainings
ISO 10001:2018 Customer Satisfaction Codes of Conduct Foundation ISO 10002:2018 Customer Complaints Management Practitioner ISO 10003:2018 External Customer Dispute Resolution Foundation ISO 10004:2018 Customer Satisfaction Monitoring and Measurement Practitioner Customer Experience and Complaints Management Specialist Programme Expert

Certifications Supported by this Service

Certification Catalogue
ISO 9001:2015 Quality Management System

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