Management System Certification Management System

ISO 10002:2018 Customer Satisfaction Management System

The international standard for effectively handling customer complaints and improving customer satisfaction.

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Standard
ISO 10002
Edition
2018
Validity
3 years
Surveillance
Annual surveillance audit

What is ISO 10002?

ISO 10002 is the international standard that enables organisations to manage customer complaints through a transparent, accessible and impartial process.

Certification Process

  1. 1 Application and scope definition
  2. 2 Gap analysis and documentation
  3. 3 System implementation and internal audit
  4. 4 Stage 1 and Stage 2 audit
  5. 5 Certificate issue
  6. 6 Annual surveillance and recertification

The certificate is issued by an accredited certification body; BESA manages the process from application to certificate.

Training for this Certification

All Trainings
ISO 10001:2018 Customer Satisfaction Codes of Conduct Foundation ISO 10002:2018 Customer Complaints Management Practitioner ISO 10004:2018 Customer Satisfaction Monitoring and Measurement Practitioner Customer Experience and Complaints Management Specialist Programme Expert

Consulting that Supports this Certification

All Consulting Services
Customer Satisfaction and Complaints Management System ISO 10000 Series Quality Excellence Programme Documented Information and Records Management System Internal Audit Programme Setup

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ISO 9001:2015 Quality Management System ISO 14001:2026 Environmental Management System ISO 45001:2018 Occupational Health and Safety Management System ISO/IEC 27001:2022 Information Security Management System ISO 50001:2018 Energy Management System ISO 46001:2019 Water Efficiency Management System