Customer Experience and Complaints Management Specialist Programme

Integrate ISO 10001, ISO 10002, ISO 10003 and ISO 10004 through cases, a measurement model and an applied project.

Level
Expert
Duration
Minimum 5 Days · 30 Net Hours
Catalogue No
#72 BE072
Category
ISO 10000 Series and Quality Excellence

About this Course

Integrate ISO 10001, ISO 10002, ISO 10003 and ISO 10004 through cases, a measurement model and an applied project.

Programme Structure

Expert — Specialist learning, applied project and assessment. Minimum 5 Days · 30 Net Hours.

Duration standard: one day equals 6 net training hours excluding breaks, or 8 × 45-minute lesson periods.