Our training portfolio, reorganised around current standard editions and modern organisational needs. Each course is classified as Foundation, Practitioner, Advanced, Expert or Lead Auditor, with durations stated as net training hours.
Each level corresponds to a defined programme structure and net training hours.
Foundation knowledge and awareness
PractitionerInterpretation and initial implementation
AdvancedAdvanced practice, case work and assessment
ExpertSpecialist learning, applied project and assessment
Lead AuditorAudit team leadership and programme assessment
Duration standard: one day equals 6 net training hours excluding breaks, or 8 × 45-minute lesson periods.
Training on establishing, transitioning and implementing ISO management systems.
Build ISO 9001, ISO 14001 and ISO 45001 within one efficient framework.
Build measurable, customer-focused and audit-ready processes.
Prepare for the new edition and manage environmental risks strategically.
Build a system that reduces incidents and strengthens worker participation.
Control food safety risks throughout the supply chain.
Manage information assets, cyber risks and organisational security systematically.
Reduce energy use, costs and carbon impact through measurable action.
Manage water use systematically, reduce consumption and improve resource efficiency.
Embed risk management into decision-making and strategy.
Gain practical competence in quality, processes, risk, documentation and auditing.
Meet automotive supply-chain quality and customer-specific requirements.
Manage quality and regulatory compliance across the medical device lifecycle.
Control product risks from design through post-market activities.
Internal auditor, lead auditor and auditing techniques programmes.
Audit quality, environmental and OH&S systems through one integrated programme.
Identify nonconformities and drive continual improvement internally.
Learn to plan, conduct and report QMS audits while leading an audit team.
Lead environmental management system audits against current requirements.
Evaluate OH&S risks, legal compliance and system effectiveness as a lead auditor.
Lead food safety management system audits using a risk and process-based approach.
Lead end-to-end audit programmes covering information security risks and controls.
Audit both compliance and environmental performance effectively.
Learn to audit OH&S risks, workplace practices and system effectiveness.
Audit PRPs, HACCP and management system requirements together.
Evaluate information security controls through evidence-based auditing.
Build professional auditing skills from planning to reporting.
Laboratory competence, calibration, metrology and good practice (GLP/GMP/GDP) training.
Protect quality, traceability and the temperature chain in pharmaceutical and medical-product distribution.
Plan, conduct and document safety studies under GLP principles and quality assurance.
Apply hygiene, cross-contamination, documentation and critical-control requirements in production.
Strengthen laboratory competence, impartiality and result reliability.
Audit laboratory processes from both technical and management perspectives.
Learn to calculate, interpret and report reliable measurement results.
Manage calibration plans, records, verification and traceability for measuring equipment.
Manage medical laboratories with a focus on patient safety and reliable results.
Audit medical laboratory practices against current competence requirements.
Control contamination risks and maintain safe laboratory environments.
CE marking, EU product legislation and technical file preparation training.
Navigate technical documentation, clinical evaluation and conformity assessment.
Identify the correct legislation, standards and conformity route for your product.
Learn to prepare audit-ready technical files and declarations.
Prepare for new machinery rules, digital technologies and manufacturer obligations.
Apply performance, sustainability and CE requirements for construction products.
Manage conformity assessment for lifts and safety components.
Understand performance requirements, testing approaches and CE conformity for medical face masks.
Manage product-certification applications, standard requirements, factory assessment and certificate maintenance.
Food safety, HACCP, BRCGS, GLOBALG.A.P. and halal certification training.
Build an audit-ready food safety system recognised by global retailers.
Manage food safety, traceability, environment and worker welfare in farming.
Prepare producers and producer groups systematically for certification audits.
Develop a practical HACCP plan from hazard analysis to critical controls.
Learn HACCP principles, hazard analysis and the fundamentals of critical control points.
Understand halal conformity requirements, product and process assessment and certification.
Build a traceability system that follows products through the supply chain and supports evidence-based recalls.
Reduce hygiene risks and build a lasting food safety culture.
Project management fundamentals, ISO 21502-aligned practice and specialist programmes.
Understand the project life cycle, key roles, scope, schedule and resources in a clear framework.
Integrate scope, schedule, cost, risk and stakeholder management through practical tools.
Plan and manage a project from initiation to closure and demonstrate competence through an applied project file.
Manage project quality objectives, responsibilities, assurance activities and improvement systematically.
ISO 10000 series training on customer satisfaction, quality plans, competence and quality culture.
Turn customer promises into clear, workable and measurable codes of conduct.
Resolve complaints efficiently, analyse root causes and strengthen customer loyalty.
Design fair, transparent and reliable external resolution processes for unresolved customer disputes.
Select meaningful indicators, analyse customer data and convert results into improvement.
Prepare practical and auditable quality plans for products, services, projects and contracts.
Control product and service changes, versions and technical records throughout the life cycle.
Strengthen trust, transparency, order management and customer experience in digital commerce.
Select the right quality tool, analyse process problems with data and develop lasting solutions.
Align leadership, behaviour and organisational values around a sustainable quality culture.
Manage measurement processes and equipment fitness to support reliable decisions.
Build a lean, secure, accessible and audit-ready document and records structure.
Connect quality activities with cost, productivity, risk and economic results.
Identify competence needs, build development plans and measure the impact of training investment.
Improve decision quality by analysing variation, trends and performance with suitable statistical techniques.
Strengthen employee involvement, ownership and continual development around quality objectives.
Apply ISO 10019 criteria when selecting and evaluating consultants: competence evidence, ethics, contract scope and outcome monitoring.
Integrate ISO 10001, ISO 10002, ISO 10003 and ISO 10004 through cases, a measurement model and an applied project.
Turn ISO 10000 guidance standards into organisational results through modular learning, an applied project and assessment.
Lean management, Six Sigma, process management and problem-solving training.
Secure production quality through essential automotive core tools.
Reduce waste and build a culture of continual improvement.
Reduce process variation and make decisions using reliable data.
Measure processes with meaningful KPIs and improve performance.
Define organisational processes, clarify ownership and establish core performance indicators.
Find root causes, make sound decisions and improve productivity.
Sales, leadership, communication, human resources and corporate conduct training.
Manage opportunities and increase conversion and customer lifetime value.
Develop leadership skills that align teams and deliver results.
Communicate confidently and represent your organisation professionally.
Produce clear, persuasive and decision-ready business documents.
Design measurable and effective learning experiences for adults.
Manage competence, objectives, feedback and development as one system.
Build secure and efficient document and records systems.
Strengthen corporate reputation through professional conduct and ethics.
Project development, grants and incentives, feasibility, finance and foreign trade training.
Turn project ideas into structured plans, activities and budgets.
Support investment decisions with market, technical and financial analysis.
Identify suitable funding and prepare competitive applications.
Turn ideas into viable, fundable and marketable projects.
Convert strategic priorities into measurable goals and action plans.
Manage regulatory, certification and technical barriers in export markets.
Understand financial data, control costs and make stronger decisions.
No training matches your search.
Sector-specific subjects such as ISO 9001 in hospitals, quality in education, local government, public sector, tourism and agricultural extension are designed around your organisation’s needs.
NormPatent and BESA operate as separate companies in their respective fields of expertise. The two organisations collaborate in developing and delivering corporate training. PersonaTR is the training brand used within this partnership.
Competency gap identification tailored to each organisation
Clear, applicable learning outcomes defined upfront
Field experience and subject-matter expertise
Full scope, content and trainer information before training
Measuring learning outcomes and training effectiveness
Content updated as feedback and standards evolve
